The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Do you want to work with us in helping to create spaces that are great to work and/or live in? At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Gateshead The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. We would not replace all items, only the ones that are required. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Regent Street 2 0 obj If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. We will need to look at what has been damaged so please don't throw anything away. View details of your former and current tenancies including rent statements and repair. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu Some of these jobs need to be inspected before the contractor can start the work. You have the chance to buy up to 10 additional holidays per year. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. : 50K - 53K. Internal deterioration such as damage to carpet, walls etc. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. Unfortunately, this job posting is expired. endobj In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Request a FREE property inspection to find out how much your claim is worth. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Failure to do so could give you grounds to make a council house disrepair claim against them. I have to tell you, this week I have had four complaints that have been going on for two years. This makes sure that everyone is treated fairly. "The garages at Leam Lane had already been condemned, and we were working towards . However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. If we miss an appointment and we didn't contact you, please contact us. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Are you a Council or Housing association Tenant with housing disrepair issues? For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Gateshead Council. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Work to the outside of your home may not need an appointment. The site has been designed with residents and local groups to ensure it is easy to use. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Our employees and contractors carrying out work will show you an identity card. Any resident with My Housing Account can access this service. This covers things like outside painting, replacement windows and annual gas servicing. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. about Our Customer Scrutiny Panel needs you! As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. The contractors are currently repairing seven properties a week. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. stream Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. Planned repairs usually need an inspection before work is done. Connected Voice are collating information about support across Newcastle and Gateshead. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Homepage for Gateshead Councils Benefits and Council Tax information You should report any damage to your local housing office. However, the contractor will not ask you for any money when they call. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. East Ham Reporting repairs Home. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. <> If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. To access this support or speak to an advisor, contact Business Gateshead today. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Time to have your say on the future of our leisure service. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. We are Gateshead Council'sHousing Team. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of A public consultation on the future of Gateshead Council's Leisure Services has commenced. If so, please keep reading as youre just what were looking for! As a tenant you are not automatically covered for any of your home contents. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Please ask your Neighbourhood Housing Team for details. Well, theres so much on offer and heres just a few of the highlights! If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Our business support events remain cancelled for now. Council tenants can also be offered evening appointments for repairs from 4:30pm. We will tell you in advance when any work like this will happen. The report found the repair centre's ability to handle calls was deemed 'critically low'. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. You can also claim compensation for the damage that has been caused during repair work. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. The team were very helpful and understanding of my dangerous situation. 0191 433 3174. housingadvice@gateshead.gov.uk. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Visit directory. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Our housing offices are currently closed to the public. To register with My Housing Account, select 'my account' at the top of the Council homepage. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Gateshead Council aims to complete the backlog by late March next year. It is also possible to claim for any damage that may have been caused during repair works. Repairs & Voids. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. If so we can help you claim compensation on a NO Win, NO Fee basis. 27,852 - 30,151 a year. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. View my payslip. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). <>>> However, our partners are continuing to deliver a series of . You can create a free account to post activities, services and promote organisation working in Gateshead. If your repair can't wait until the programme we will carry it out within the normal timescales. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. You have the right to appeal if you don't agree with a decision to charge you for repairs. Always ask to see this card before letting anyone into your home. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Read more about the Housing Capital Investment Programme. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Housing Disrepair If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. Copyright Andy T - 2021. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Don't worry, we can still help! If this is not possible, we will replace with the items we hold in stock. If you continue to miss appointments for repair work you may be charged. This is commonly known as filing a compensation claim for despair against a housing association landlord. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? London Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. What are the costs and charges at Watergate Court. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. For further information please contact the Involvement Team by: Civic Centre We hope to reschedule these eventsat a later date. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. To keep up to date, why not follow us. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Top Jobs in Gateshead, England. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Wednesday 2nd November 2022. The council is responsible for most repairs to your home. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. :L+Ftc[Sdu|^Y^. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. We hope to reschedule these events at a later date. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. endobj If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Gateshead. Please continue to be patient, as we are experiencing a high volume of phone calls. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. The department is on the lookout for more callhandlers and building technicians. 1 0 obj We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. I have got this complaint, they monitor it and see it through to the end. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard.
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