The festival would issue them a new wristband and cancel the "lost" one. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. 3. Olivia Perreault. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. After the switch, you will enter the email address you use to access the community in order to reset your password. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. NOTHING. Last Updated on June 24, 2020 by Dave Clark also the card I used to buy them I no longer have. Keep asking to speak to someone higher! I would advise taking this route to get resolution from StubHub. How to contact the seller. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. Not only did it ruin our night, but it also cost us a lot of money for nothing! For $2400 this is pure BS and will not stand. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Obviously the concert was canceled and I would like my money refunded. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. StubHub will contact you as soon as possible. THE ATTORNEY GENERAL SAYS ANYONE AFFE. Stub hub fraud.. My tickets were 100% real. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. After placing me on hold they said, the tech reviewed it and it did show on the website. Needless to say, this concert never happened. Read the full policy. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. FRACK! They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. this company sucks. Any good news for refund for us regrading clear actionable step to get Coachella refund? But you money hungry corporates line your pockets and just go on like we owed that money to you. But by the end of March, refunds were suddenly gone. I went to use the credit on my account, and nothing showed up. For sure I can warn any one who is going to use this service. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Most of us didn't leave yet! I contacted Stubhub and they refused to refund my money. Wow. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. I do NOT want a coupon I want my money. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. What does "100% guaranteed" mean these days? Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. NEVER again! They sold me 2 non-existing tickets and even admitted it by email. IndustryLegalTop Story I have made a legitimate purchase recently which has cost me over $1075.00 AUS. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. How is this right? judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. Tickets were either never delivered or arrived late. I will be putting a hold on my credit card for the tickets and they can fight me. Horrible return policy, will never use stubhub again!!!! Do NOT buy Canadiens tickets from here. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. You aren't supposed to dispute charges because you changed your mind. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. I was not able to enter the concert . Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. It is taking Stubhub about 120 days to process refunds. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. Stubhub does not accept returns. Part of my frustration is money lost but it's also abt the integrity of the company. Thanks for stealing my money and for the lack of respect for customer experiences. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . never use them again. Now what? So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . You also have the option to opt-out of these cookies. The buyer gets refunded fine, but why I am being charged their refund? No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? How is this legal for them to keep MY money? Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? while we were at work. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! IndustryLegalTop Story Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. This is so wrong in so many ways yet I don't have a leg to stand on. Second package was never able to contact anyone to reroute as address was incorrect. Now they are saying they will give us a coupon for events canceled. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. The parking pass was sent to me with in 5 mins. FRAUDULENT COMPANY!!!! They said the money had already gone to the seller which is pure BS. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. asks for a code, which i put in, says incorrect code(which came from them). I have been attempting to contact you several times regarding ticket order #553613638. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. He reportedly paid $120 per ticket. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. StubHub Return Policy [Quick Information]. Shame On You. Overcharged. I purchased tickets to the Olympic gymnastics trials in January 2020. The event has been passed, and no new date has been posted. Worst Customer Service Ever. Where Can You Use Your Macys Credit Card? I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. StubHub updated their policy today. Hope someone from Spain make a demand withe the corresponding authorities. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". However, StubHub is not responsible for partial performances, line-up, time, or venue changes. (Not to be confused with a free alcohol section which would have been great). Tried to resell same tickets for $20 more. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. All Rights Reserved. Hi Joan. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. They explained to us the person who registered the wristband could show up to the event and claim they lost it. September 15, 2021 Read this advice or complain & cry later on.. "These consumers made a deal with StubHub," he said. This cookie is set by GDPR Cookie Consent plugin. I have explained this to them and basically they don't give a crap. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. Don't do it! Or choose from the following popular destinations. These cookies track visitors across websites and collect information to provide customized ads. It does not store any personal data. Then over night, we lost our jobs and the shows were all cancelled. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. Customer service all the way to your seat, 2000-2022 StubHub. How do I get my money back? "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. You can get a refund from StubHub by calling their customer service line. Too late to purchase decent seats. StubHub Refund Ticket by Phone. We are changing the way you register and sign-in to the StubHub Community. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. UPS delivered my tickets, but now I can't find them. StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. We were not the only ones. i have attached the information from the venue. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. i have attached the information from the venue. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. i have tried to call several times but have been on hold >3 hours on 2 occasions. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. They charged my account even after I transaction. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. They said if I disputed it with my CC company they'll cancel my account with them. Following backlash from customers, the ticketing company responded in a statement this week. to see the game on TV? They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. This is the most crooked company I've ever dealt with. By clicking Accept, you consent to the use of ALL the cookies. The cookie is used to store the user consent for the cookies in the category "Performance". To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. I checked by calling Ticketmaster. We were able to register one wristband, but not the other. Purchased 2 tickets to a college basketball game. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Bonnie cancelled. I was able to receive a refund but we all know that does not help. I will NEVER use stubhub again! I listed tickets on Stub Hub for a Broadway show. I hope we can get refunded. Too many other competitors out there doing it differently. I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. Copyright 2023 Xperiology. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: them this was wrong and deceitful and did not get off the phone until they refunded my money. Just bought tickets. I purchased tickets on their mobile app for a college basketball game. StubHub is taking a lot heat over the policy. These returns could mean so much to so many people, myself included, as to a difference as food or rent. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. We also use third-party cookies that help us analyze and understand how you use this website. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. What are you going to do to help your customers? Make the best possible case for yourself. They said outta luck. So is Amazon, but they can cancel orders and issue refunds. I went to Barclays Center for the Chris Brown Party Tour yesterday. The 4 tickets were then sold to 2 customers. These cookies will be stored in your browser only with your consent. The company blamed the difficulty of recouping from sellers during the pandemic. And if you work in corporate you know that everyone has a boss except the CEO. Massachusetts has clear rules on returns and refunds. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT.
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