Absolutely the poorest new customer relationships ever!! Very clean and covid compliant. Trugym is just at the level that suits me. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. We also ensure all reviews are published without moderation. | Read 41-60 Reviews out of 265 Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hi,There are no induction classes for new joiners on weekends. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. And parking right outside that's free!! This happened on several occasions making me again not really want to use the pool and steam room. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. Pool full of screaming kids. Pay a little bit more and go somewhere decent ! The toilets are extremely dirty as well as the showers. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. How many stars would you give TruGym? The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Verification can help ensure real people write reviews about real companies. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. I then get an email in May saying I would be charged 14 per month. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. I think the gym is great but some of the free weight equipment is getting a little tatty and old. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. For businesses Categories Blog. I have paid for a year's membership through GymFlex and have no idea how to get my money back. Probably because I sent it in so long ago and it shows their processing times are embarrassing. Management ineffective and ambivalent. not enough space for stretching n exercise. Find out how we combat fake reviews. Now they demanding me aggressively to pay 225 bc of THEIR mistake. How many stars would you give TruGym? The gym itself is great value for money and I don't actually have a problem with the gym or the staff. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. It was ideal as there is a Friday class at 5:30. A positive and social environment to train and meet people. They definitely make it difficult to contact them through their website. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! Suggested companies are based on peoples browsing tendencies. Dreadful management of memberships Id avoid this company and invest elsewhere! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Went there this afternoon and there was signing stating the gym was forced to close. Companies can ask for reviews via automatic invitations. Weights are all over the place. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. In reality this was my experience. Bit apprehensive being a female in my 50s. Author: Stephen Greet, Co-founder. Dont join the gym. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. We also ensure all reviews are published without moderation. I bought a membership 4 years ago. No matter how many times I try to contact them I never get a response. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. The most important rule in providing excellent customer service is to be friendly. The changing rooms are always clean and the same for the showers! Join the 263 people who've already contributed. this is extremely unprofessional. beyond me , they have sullied their name. The trouble is they use crooks to process their member's payments. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. Your experience matters. Still waiting on a response to my request for a refund. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. Save your money, go elsewhere. Anyone can write a Trustpilot review. Awful!! If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. Like a sauna. We also ensure all reviews are published without moderation. Head office failed to respond to emails! And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. Good luck TruGym you are going to need it! Stockton On Tees - AVOID!! Companies can ask for reviews via automatic invitations. It was a great gym to start off my journey on becoming the best version of my self. 0 star! Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Staff are really friendly but could be more helpful to newcomers. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. Moreover i received several very abusive emails from them in the days following. The pool is excellent. I go to the gym because its an only female gym, however its extremly dirty. Generally excellent facilties and equipment though can be a bit busy at times. Plus side, plenty of cardio equipment. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Absolute disgrace of a place rude obese staff. Literally just paid for a day pass as the website said they were still open at stevenage. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. I was asked if Id like to suspend or cancel my membership. I think there are more people than the capacity of gym. We'll then contact Harlands on your behalf to get this resolved. Broken equipment takes a long time to be repaired. The staff and instructors are lovely and always happy to help. How many stars would you give TruGym? Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. I choose at this time to cancel our memberships and truGym continued to take money from my account. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. ?TruGym this is unlawful and action is being taken. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Top gym with great facilities and friendly staff that are always willing to provide support and advice. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Any attempt to contact head office is ignored. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. Do you agree with TruGym's TrustScore? The facilities are fantastic and the variety of classes included in the price makes it well worth the money. All of the members that I have encountered at the gym were very supportive and helpful. Finally. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. Plus side, plenty of cardio equipment. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' Join the 266 people who've already contributed. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Cancelled after one year membership. Joined for a month at the Keighley branch in August 2013. The staff are always so friendly, helpful and encouraging when you need it the most. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. We use dedicated people and clever technology to safeguard our platform. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month.
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