Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. This does not affect customers who have a permanent space as these are reserved specifically for them. They still continue to send invoices with no one responsible to be there to answer. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. We use dedicated people and clever technology to safeguard our platform. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. 3. Hi Stephen, Requesting to have your retainer refund is an easy process. Access our global network of workspaces and business lounges as often as you need. This complaint was posted by a verified customer. Absolutely unacceptable behavior. I called Regus account desk and Dom S. got my call. October 23 No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. We have checked and cannot find any payment details set up in your account. I asked a receptionist to help my issue to the Regus help desk. One business week has passed since I post it here. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. Shady from Regus. Is this legal? : r/AusLegal - reddit It can take many months and still not response. I still didn't get my retainer back. A member of our team will get back to you as soon as we have the details. Please email me at Lorraine.brule@regus.com with your company name and details. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. One time I was waiting on the phone for almost three hours. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot Regus helps businesses find and create the right workplace for their people. Receptionist only can communicate by email, even for the most important things for your business. Interested in a new product or service? I look forward to receiving more information from you. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. I am so frustrated. I called them again, which procedure took my time for 3 hours. With whom I spoke until now? So now you can enjoy more, for less. Regus keeps its policy for payment from customers, only. Requesting your refund is easy. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Its an automated process. Why take the Change Management training from Reform Skills Inc? Hard revenue focused. Its an automated process. BBB reports on known marketplace practices. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Manage all of your workspace and business needs. Do not delete my post, I will copy and paste it to spread again and again. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Sent numerous emails to account. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). 2023 Trustpilot, Inc. All rights reserved. We pay those as well. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. We appreciate your business. The complaint has been investigated and resolved to the customer's satisfaction. I signed a lease agreement with Regus for an office space Regus in Waukesha, WI 53188 - (262) 832-3700 Find out how we combat fake reviews. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Receptionist only can communicate by email, even for the most important things for your business. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. 8. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. If you refuse to pay their bogus invoices they will send you to collections. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. All rights reserved. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. We ask all our customers to add an automated payment method to their account. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Regus | Serviced Office Space, Coworking & Virtual Offices Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. I was using virtual office space. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. Service 110 Value 107 Shipping 48 on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB He hung up my phone rather than transferring my call to them. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Please advise what can we do to get back our retainer refund? Regus lacks personal approach The centre's staff are friendly and helpful. After investigating we noticed that your online request was missing. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Our coworking spaces are designed with collaboration in mind. I look forward to receiving more information from you. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Turned up at 450 Bath Road, Heathrow. I would love the opportunity to help further but havent been able to identify your account. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. Briana got my call. My Regus ID: ********. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. I will be taking legal action if this is not returned within 28 days (31/03/2023). I couldnt see your email address or Regus account reference in your message. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Need to find a different location? They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Here is my summary to strive for a refund of the retainer. It won't go in any direction! S. Where's gone them? Don't be fooled by that. I couldnt see your email address or Regus account reference in your message. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Thats no big deal, makes sense. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot (Sandra, I used the portal at first, however, your system made an error.) 25% off. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. This company has the worst customer service I have ever experience in my life. Lease period: April and May 2018 I really thought that this company would be a good option for expanding our business. This review was chosen algorithmically as the most valued customer feedback. October 8 Don't be fooled by that. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Thanks again for your comments which help us improve. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement.
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