We use dedicated people and clever technology to safeguard our platform. Monday . Only items in new and unused condition with the original manufacturer package will be accepted for a refund. 20%. Our experts will get back to you shortly. Horrible company! Packages that are returned to us for any of the following reasons are subject to actual shipping and return charges. If you want a complete collection, opt for a Zwilling cookware set. Postal regulations, items must be wrapped to protect their point and edges from cutting through the box or padded envelope in which they are mailed. Ten days passed. This is the worst customer service I have ever dealt with, I have been trying to get a warranty item for eight months and still I dont even have an update or an ETA on when I should be getting it, save yourself from this company and never order anything it is the worst service Ive ever received, Would not recommend this company. Sometimes businesses get precisely what they have bargained for. Just in: Up to 80% Off Sale Items! Although it says that you should first attempt to return the item to the online retailer where you originally purchased it, I'm not sure any online retailer is going to honor any warranty claims. I expected much better. "Building on a ZWILLING favourite, the ZWILLING Pro Blonde Collection features the same contoured bolster and laser-cut blade as the popular ZWILLING Pro series but also incorporates an updated holm oak wood handle for an elegant, contemporary design. As a consumer I can tell you that the primary difference between Zwilling (AKA 'Twin' in German with the TWO man logo) vs. anything Henckels (AKA the single man logo) is quality of materials. What an embarrassment for such a large multi-national company. Lids: Tempered glass lids for easy monitoring while cooking. Was this just another arrogant tactic by a LARGE business that is so desperate to get their hands on your order that they would invent/supply any excuse to gain your business dollars? Took months to even get items that weren't broken upon arrival and then when I finally got to use them they break. I did that. The period of warranty is for as long as the original purchaser owns the Zwilling product. Clearly states, hassle free returns. Please ship the order to the address below and allow 7-10 business days for your refund to be posted. In an effort to ship orders within a 24-48 hour period, we are unable to interrupt the shipping process to affect changes or cancellations. A place to talk about the use, maintenance, and acquisition of any Press J to jump to the feed. Were here to help. I made an order on Nov 24th 2022 for their black friday sale, I called after 3 days and get to know they don't have the items in inventory yet their website has products on sale on for cyber mon, why the treachery of making people commit to paying for something they don't intend to deliver, the best part is they don't have an ETA of when the product is to be delivered. They started to pay attention to my orders only after I contacted their customer service. Lets see what the next set will be like. You need all the original packaging and pay shipping. Fair enough, that happens. Henckels Twin Fin II Kundenservice Die Zwilling-Gruppe steht fr Tradition und kontinuierliches Wachstum National und international Premium product, subpar support. Battery needs to be replaced and the don't sell the battery. CHECK PRICE ON AMAZON USE AND CARE YOUR KNIVES We really care about our high quality knives. New comments cannot be posted and votes cannot be cast. Verification can help ensure real people write reviews about real companies. Ill be in contact with Zwilling to let them know about this issue. Expiration Date. Dont forget to indicate the name of the product and your country. The only real way to test out cookware is by actually cooking with it. They asked for an mailing address. I have generally had a good experience with 3rd party retailers. I explained that I had previously purchased something by Zwilling on Amazon and returned it with no questions asked immediately after submitting the return request, I received a full refund. It goes against our guidelines to offer incentives for reviews. Youve reached the end of this Zwilling Cookware review, so now what? J.A. If the CS can't find it, how am I suppose to find it? Exclusive recipes. With 9 different types of cookware, each of the brands collections offers something different. I am so very disappointed in this company. Lets turn up the heat and start with the highlights. Please note that processes for ordering Henkel products for distribution and sales contacts vary from product to product and from region to region. If you are looking for material safety data sheets, please visit our Material Safety Data Sheet database. https://www.zwilling.com/us/warranty.html, Follow this page. When it comes to pots and pans, especially nonstick, you have certain expectations (ie. Slow and sloppy customer service. L Stainless Steel Knife 1 Pc. Additionally, sticky materials can stain a product permanently with glue. Updated Oct. 25, 2022. Free 4-Piece Set of Pan Protectors. 'Customer Experience' Is Today's Business Benchmark Martin Zwilling Contributor I provide pragmatic advice and services to entrepreneurs and startups. We will use your data for the purpose of replying to your request. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. Since I havent yet had the pleasure, Ill do you one better in this Zwilling Cookware review and include a variety of feedback from around the web. After two weeks of waiting for what I purchased, I first wrote an email and no response. Items in the clearance section, warehouse sale section or marked clearance, discontinued, visual imperfections or closeout are non-refundable. The Clad CFX line is made from stainless steel with a ceramic nonstick surface and its one of the brands options that can withstand the most heat in the ovenup to 400F. Zwilling J.A. They have a return policy BUT, you have to pay shipping back to them. Date of experience: October 20, 2022. : chefknives 110k members in the chefknives community. Anyone can write a Trustpilot review. They just say "we will check and get back to you" and they never do.Also, they deleted my bad review from their website. The processing and use of your data is based on statutory provisions which justify those operations on the grounds that the processing is necessary for processing your request. Lifetime warranty with normal use and proper care. Dont do business with this company. It is always recommended to buy all your Zwilling products only from authorized sellers. My orders stayed in processing status for longer than 2 weeks. I have spent MANY thousands of dollars on products from Zwilling's various companies over the years both for myself, my business, and as gifts for others. Since the Clad CFX 10-Pc Nonstick Cookware Set appears to be one of the brands most popular sets, I took a peek into the comments section to see why. Once again for a better understanding of these exclusions and disclaimers go to the link given above and read the full warranty. In the Zwilling warranty, Zwilling recommends that when shipping your product, you should do the following: To ship the Zwilling warranty return, Zwilling gives you the freedom to choose the shipping company of your choice. We accidentally broke the glass carafe/jug a month after purchasing the machine and contacted customer service about purchasing a replacement carafe. Not the case at all. If the product was purchased from an online marketplace website (Amazon, eBay, Walmart, Sears, Rakuten etc.) Heres how that breaks down: A well-received set, folks said that these ceramic pots and pans work well and they appreciate their high quality despite the affordable price. the Carrara Plus and Madura Plus. DISCOUNT. To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. There are 0 reviews and 0 ratings from the United States. They owe me over $800. Ordered a Henckles knife block/set, beautiful knives, nice and sharp. But I had the same experience with the page. If its a 10-piece set, then youll get a 1-qt saucepan (with lid), 2-qt saucepan (with lid), an 8 fry pan, a 10 fry pan, a 3-qt saute pan (with lif), and a 6-qt Dutch oven with a lid. Renewed shall be blade that was broken, The crownless again shall be king. Wir helfen dir gerne weiter. You have to mail the product to the address provided below. Through our brands and technologies, across our teams around the world. The only problem with honoring a warranty: you need to honor it and not make the customer pay more money. Ive had it something like five years. I wont be purchasing from Zwilling again. Zwilling makes a range of cookware including ceramic, stainless steel, aluminum, and nonstick stainless steel. Thank you so much for a pleasant customer service experience. HENCKELS INTERNATIONAL will examine the products and if there is a manufacturers And we couldn't agree more. It sounds like Zwilling exceeds those expectations, providing well-built cookware that lasts and is a joy to cook with. Never again! Also the knife quality has gone way down, same exact butcher knife model # weighs over an ounce less than my original from 10 years ago. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. All sales on clearance and warehouse sale items are final. They dont even chintz on the lids, they are solid. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our warehouse. Have questions about your order? We're happy to help. Henckels, LLC (Zwilling) warrants that all of Zwillings product will be free of any: If you are looking for the right tools in your kitchen, here are 8 knives and tools that will help you will almost every slicing and chopping job. All Clad certainly has the largest selection of the lot, but its prices are also usually double that of our featured brand. Discover stories, expert articles and news from Henkel on Sustainability, Innovation, Digitalization & New Work in our digital magazine Spotlight. We ordered a dish from this company which cracked under (very limited) normal use. Please write us a message using our contact form below. If you do not wish to keep your order, it can be returned for a refund at your convenience. Youll only find out when you reach out to them. Provide your account email address to receive an email to reset your password. Had the handle break on one of mine. Add enough packing material to make sure that the product is secured well in the box. If you would like to speak to one of our team members, please call 800.777.4308. We have the seal tight containers and while a little pricy we love the product but they don't last long and the company won't sell the parts to fix. When not writing, you can find her in the kitchen whipping up a batch of vegan muffins. A week later I received a package - a spoon rest.I immediately advised them of their error, they said to send it back and when they received it they would send the pan.Every month I would exchange an email with Customer Service who would claim that they had processed the order and it would be sent within 10 days.In early December 2022 I told them to send it or issue a refund (the third time I did so).
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